Refund policy

RETURNS

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Because Clean Fuel is a food product, we are unable to offer returns. If our product does not meet your expectations in any way, please email us at hi@teamkitchen.co

Damaged Items
If your order was damaged in any way when you received it, we will gladly send a  replacement. Take a picture and email it to hi@teamkitchen.co, along with a brief description of the damage.

Lost Items
If your order has not arrived within 6 days of receiving the email notification that it has shipped, email us at hi@teamkitchen.co. We will get another one out to you ASAP.

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at hi@teamkitchen.co.

Sale items (if applicable)
Only regular priced items may be refunded. Sale items cannot be refunded.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at hi@teamkitchen.co and send your item to: P.O. Box 591, New York, NY, 10002, United States.

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Shipping
To return your product, you should mail your product to: P.O. Box 591, New York, NY, 10002, United States.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.